AltexSoft Enhances Front- & Back-Office and Builds a Marketing Website for an OTA

As an online travel agency, a client receives a number of phone calls and requests from customers. This requires a convenient system for customer data management that allows agents to manage the incoming calls and match them with the reservations, solving customer problems faster. AltexSoft’s team of engineers built a platform called OPS Center that facilitates finding, retrieving, and updating customer data. The OPS Center helps agents work with customer data in real time, see the details of their reservations, search for customer booking details, and update them. Our task was to create a new system architecture and integrate it with the client’s CMS. Grounding on a new backend system, we fully designed the platform’s frontend. The system’s interface comprised full layout development, design of various UI dashboard elements, including filters for incoming calls, online and offline bookings, and inquiry profiles. The back-office platform is built on React.

Our goal was to make the website more convenient and visually attractive for users for the purpose of increasing the number of bookings. Working with the client’s CMS, Apostrophe, powered by Node.js, we revamped the website’s UX/UI design. Our team completely redesigned the existing website to simplify a visitor’s experience and increase overall customer engagement. The website is built using React-Redux.

As our client had an outdated booking engine, both in terms of design and technical features, our team completely revamped the solution’s back- and frontend. In addition, the team integrated Amadeus GDS into the booking engine, using SOAP API. We also improved the booking engine adding a calendar via Amadeus Master Pricer API so that company’s customers can see predicted fares for the closest dates while searching for flights.