Front office

The front office in hospitality is the department responsible for guest services, including check-ins and reservations. Guests can approach the front office with a variety of inquiries, including

• assistance with arrival, departure, room assignments, and billing;
• room upgrades, extra amenities, or changes in room preferences;
• help with booking or modifying room reservations;
• inquiries about hotel facilities (e.g., spa, gym, restaurants) and local attractions or directions;
• arranging transportation; and
• reporting problems (e.g., noise complaints, poor Wi-Fi, malfunctioning air conditioning, etc.)

The front office coordinates with other departments (such as housekeeping, HR, security, and night auditors) to ensure smooth hotel operations.