Customer Experience Solutions for Hotels and Airlines

Challenge OTAs dominance on the travel market by consistently improving the digital experience for your customers.

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Increase Direct Booking with AltexSoft

Traveler-centered design

We help airlines and hotels redesign their web and mobile platforms to better tailor them to the evolving needs of modern customers. AltexSoft adheres to the idea of omni-channel and clear design, has a proven experience in building an intuitive search with deep filtering options and smart recommendations.

Customer data analysis

AltexSoft data science team helps clean and analyze customer related data to yield insights about their traveling preferences and behaviors. By gaining this information you’ll be able to redefine your marketing efforts and personalize offerings for audience segments retaining valuable travelers.

Experience automation

Make your website friendly to travelers from all over the world and streamline customer handling. We build AI-driven chatbots to cover up to 85 percent of customer requests, enable automated localization, integrate smart assistants in hotels, and design post-purchase mobile support to let customers comfortably travel with you.
We help airlines and hotels redesign their web and mobile platforms to better tailor them to the evolving needs of modern customers. AltexSoft adheres to the idea of omni-channel and clear design, has a proven experience in building an intuitive search with deep filtering options and smart recommendations.
AltexSoft data science team helps clean and analyze customer related data to yield insights about their traveling preferences and behaviors. By gaining this information you’ll be able to redefine your marketing efforts and personalize offerings for audience segments retaining valuable travelers.
Make your website friendly to travelers from all over the world and streamline customer handling. We build AI-driven chatbots to cover up to 85 percent of customer requests, enable automated localization, integrate smart assistants in hotels, and design post-purchase mobile support to let customers comfortably travel with you.

What You Get

Increased direct booking by returning customers

Conversion rate analysis and optimization

Streamlined customer care through partial automation

Detailed traveler segmentation for better personalization

Legacy software updates and product scalability

Post-purchase mobile support to increase traveler retention

Related Articles and Whitepapers

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How Airline Industry Streamlines Check-In and Boarding with Digital Self-Services

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How to Drive Direct Bookings Online Back to Your Hotel

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Digital Transformation Stories: How JetBlue and Marriott Advance Travel Experience

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