We are looking for
Technical Writer
About AltexSoft
We are constantly expanding our travel tech expertise and are seeking a technical writer who is ready to work on the technical part of the Travel Tech knowledge framework.
About Project
AltexSoft is a technology consulting company specializing in travel tech and data services. With over 17 years of experience, AltexSoft has modernized existing solutions, improved customer experience, and helped companies in the travel industry enhance their online presence and tap into their data potential with predictive analytics and machine learning.
You will primarily focus will be on researching & creating internal technical materials that address the AltexSoft employees’ problems: learning needs, project improvements, etc. On a day-to-day basis, you will work closely with the Center of Travel Tech Excellence, but the position also involves cross-functional collaboration with various departments within the company.
You Have
- 1+ years of professional writing experience, as a technical writer
- Basic knowledge of some programming languages, frameworks, databases
- Ability to present complex information (data flow, business relations, etc.), through diagrams, and flowcharts
- Strong attention to detail
- Ability to work with a large amount of information
- Experts interviewing skills
- Proactive learning and desire to gain knowledge in the Travel technology domain
- Experience in managing content in Confluence or other Knowledge (Learning) Management Systems
- Demonstrated experience with tools like Microsoft PowerPoint, Google Slides, or other presentation software to design and deliver presentations
- B2-C1 level of English
Would be a plus
- To have travel technology domain experience
- Having experience in working with drawing software, such as draw.io, Lucidchart, Miro, etc.
You Are Going To
- Research: Searching and collecting technical information about Travel Technology from primary sources: technical documentation, blogs, articles, books, etc., analyzing its relevance, and options for further practical usage, checking its credibility.
- Interview: Contact and interview internal and external Travel technology domain experts: list questions, schedule meetings, conduct interviews and encourage experts to provide detailed responses and insights, transcribe and analyze results of the meeting.
- Write: Based on the gathered information and conducted interviews сreate technical materials in the Travel technology domain for the internal Travel Tech Knowledge Base, including documentation, instructional guides, FAQ articles, and so on.
- Collaborate: Work on training materials and learning programs for IT engineers alongside Centers of Travel Tech and Engineering Excellence, ranging from course architecture design to the creation of test tasks to assess knowledge.
- Support: Support internal Travel tech Knowledge Base: suggest ways of improvement for repository structure: categories, labels, etc., place materials, set materials access permissions, in cooperation with IT service department resolve access requests, etc. * Enhance. Suggest ways of improving knowledge management processes
We offer
Work-life Balance
- Possibility to work remotely
Health Care
- Reimbursement of medical expenses
- Online morning exercise
Education
- Compensation for trainings, seminars, conferences
- Free access to the Pluralsight and ACloudGuru knowledge base
- Access to the AltexSoft library with top-notch materials
- A mentor for a probation period
- Engagement in our Mentorship Hub program as a mentor or a mentee to foster professional growth and development
Development
- Horizontally — master new technologies at internal courses
- Vertically — choose your own career path through Competency trees
Recognition Program
- All your activities are marked by points that can be exchanged for gifts to fit any taste.
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Associate Director of Travel Technology
To many people, the world is chaos. To us, it's something a few effective formulas can organize and even change.
Come along if you share our vision
- We were founded in 2007. Employer of the Year (2014, 2017, 2019).
- The AI Ukraine conference and the Know Your Onions meetups organizer.
- R&D centers in Ukraine (Kharkiv, Kremenchuk, Lviv) and Georgia (Tbilisi). We employ more than 300 people.